Crucial Park Documents

The Mapleton Home Association will make every effort to resolve any problem that arises as a result of the MHA's management of Mapleton Mobile Home Park. To resolve problems in a manner that provides due process and consideration to both/all parties, the following procedure has been developed:

1. Any parties in a dispute, whether individuals or committee(s) are encouraged to speak directly and respectfully to one another in an attempt to resolve the disagreement.

2. All complaints or grievances that cannot be resolved between the parties, must be reported to the Resident Manager, unless the Resident Manager is a party to the conflict. The Resident Manager will attempt to resolve the issue verbally.

3. If the Resident Manager is unable to resolve the issue to the satisfaction of both/all parties, or if the Resident Manager is involved in the dispute, the complaint or grievance must be submitted in writing, including any attempts at resolution, to the Property Manager within 10 working days of the last attempt at resolution.

4.1.1.1. Acknowledge receipt of the complaint within two business days, either verbally or in writing.

5. If the response provided by the Property Manager is not satisfactory for (any of) the complainant(s), within 10 working days of receiving the response the complaint or appeal may be submitted in writing to the MHA Management Committee by way of the Chair of the committee. If the issue is urgent**" (as defined below) the reasons for urgency must be inc1uded in the written statement in order for urgent status and procedure to be applied.

6.1.1.1. Acknowledge receipt of the complaint within three business days, either verbally or in writing (at the Chair' s discretion.)

6.1.1.2. If the issue is urgent* (see note below defining "urgent") and no meeting is already scheduled, the chair will set a Management Committee meeting within 2 weeks (14 calendar days) to discuss the issue.

6.1.1.3. If the issue is not urgent* (see note below defining "urgent"), the Management Committee will take it up at their next regularly scheduled meeting.

6.1.1.4. The committee will provide a written response within five calendar days of the meeting.

6.1.1.5. Note that grievances brought to the Management Committee through this protocol are different from general issues that residents might bring to the committee's attention during the "public comment" period at the beginning of each Management Committee meeting.

7. If the response provided by the Management Committee is not satisfactory for (any of) the complainant(s), within 10 working days of receiving the response the complaint or appeal may be submitted in writing to the MHA Executive Board by way of the MHA President.

8.1.1.1. Acknowledge receipt of the complaint within three business days, either verbally or in writing (at the President's discretion.)

8.1.1.2. If the issue is urgent* (see note below defining "urgent") and no meeting is already scheduled, the chair will set an Executive Board meeting within 2 weeks (14 calendar days) to discuss the issue.

8.1.1.3. If the issue is not urgent* (see note below defining "urgent"), the Executive Board will take it up at their next regularly scheduled meeting.

8.1.1.4. The Board will provide a written response within five calendar days of the meeting.

9. If the response provided by the Executive Board is not satisfactory for (any of) the complainant(s), within 10 working days of receiving the response the complaint or appeal may be submitted in writing Mapleton LLC’s designee, currently the Thistle Community Land Trust staff.

10. If the response provided by the Mapleton LLC’s designee, currently the Thistle Community Land Trust staff, is not satisfactory for (any of) the complainant(s), within 10 working days of receiving the response the complaint or appeal may be submitted in writing to Mapleton LLC by way of a Mapleton LLC officer.

11.1.1.1.1. Acknowledge receipt of the complaint within three business days, either verbally or in writing (at the Officer's discretion.)

12. Mapleton LLC' s will determine the committee (currently the Thistle CLT Committee) that will discuss the issue at their next regularly scheduled meeting.

13. The Mapleton LLC will provide a written response within five business days of the Committee meeting.

14. If the response provided by Mapleton LLC's designated committee (currently the Thistle CLT Committee) is not satisfactory, the parties in the dispute, plus the Resident Manager, Property manager and/or Chair of the Management Committee as needed or appropriate, will participate in mediation.

15. If mediation fails to resolve the issue, the parties will submit to binding arbitration.

Mediation: At any level of this grievance procedure, the parties may participate in mediation. That participation does not cancel the parties' rights to proceed through the grievance process if the mediation does not result in resolution of the complaint. City of Boulder provides free mediation through its Community Mediation Service, 303-441-4364.

**Urgent: MHA recognizes that almost any conflict that causes discomfort for the parties may feel urgent. In order to receive expedited processing, the complaining party is responsible for describing how the dispute fits the following definition of "urgent." For the purposes of this grievance procedure, "urgent" means:

Time limited: for one or more parties, a time-limited opportunity will be lost if the conflict is not resolved. The date in question must be supplied as part of the written complaint. Time sensitive: consequences or repercussions will be experienced by one or more parties if there is no resolution by a specific date. The date in question must be supplied as part of the written complaint. Escalating: the conflict is getting progressively worse with the passage of time. The complaining party should describe the escalation to-date and why continued esca1ation is anticipated.

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Grievance Procedure and Appeal Procedure